Business Office Coordinator

Description

The principal objective of this position is to provide exceptional customer service to parents and students. The Business Office Coordinator provides support related to student accounts and student records and is available to answer questions from students and parents through various means of communication.

Schedule is 9am - 5:30pm Eastern Time

Responsibilities:

• Completes general office tasks such as mailing, scanning, printing, and filing.
• Assists with enrollment processing and tuition payment processing and follows up with customers who may have past due balances and tuition payment declines.
• Assists with processing credits and refunds, as needed.
• Requests educational records for incoming students and tracks receipt.
• Ensures the accuracy and completeness of all student academic records and updates the Student Information System (SIS), as needed.
• Manages the integrity and security of student records and maintains confidentiality surrounding student records and information according to FERPA guidelines.
• Communicates with parents, students and administrators regarding the status of student accounts and records requests via phone and email.
• Provides accurate and timely responses to student account (receipts, statements, etc.) and records (transcripts, ID’s, diplomas, proof of enrollment letters, etc.) requests.
• Ensures that all operations are in accordance with all regulatory agencies, to include but not limited to: NCAA, UC a-g, WASC, and Advanced Ed, Laurel Springs Handbook, and Company’s policies and procedures.
• Collaborates cross-functionally to research and resolve issues promptly and effectively.
• Acts as backup on departmental reporting.
• Informs school leadership of customer feedback as it relates to changing needs, trends, and issues that are affecting customer satisfaction. Keeps management abreast of all outstanding issues.
• Performs other duties, as assigned.

 Experience & Credentials:

• High School diploma required; Associates degree or higher preferred.
• Minimum of 2 years’ experience in customer service or related field, education field preferred. Experience in billing, collections, student records preferred.
• Demonstrated proficiency in applied technology such as Microsoft Office applications and experience with customer management systems.
• Communication & Interpersonal Skills:

• Candidates must have the flexibility to work extended hours to resolve customer needs.
• Strong verbal and written communication skills, to include typing and data entry.
• The ability to work well within a team environment.
• Exceptional organizational skills and the ability to prioritize and execute tasks in a high-pressure environment.
• Excellent follow-up skills with great attention to detail.
• Strong empathy for customers, ability to listen to customers and to understand and respond positively to their requests.