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Enrollment Manager

Category: Home Office
School: Laurel Springs School
Location: West Chester, PA
Date Opened: Jul 9, 2021
Job ID: 7828

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Description

As the Enrollment Manager for Laurel Springs (LSS) you will be responsible for managing a team of Student Services Enrollment Coordinators who are building relationships with parents and students by providing a personalized experience throughout their enrollments with Laurel Springs. We are looking for someone with a passion for customer service who is adept at student re-enrollment strategies and opportunities to enhance the student experience. As the team leader, you will manage the enrollment process for current students, and lead, develop, and motivate your team. As an integral part of the greater dynamic team of education professionals at LSS, you will interface with Deans and other management team members to achieve student retention goals and objectives within Laurel Springs School.

The day-to-day:
  • Implement strategies to achieve sales goals, retention targets, and objectives
  • Direct and supervise day-to-day operations of the Enrollment Coordinator team and initiatives
  • Build relationships with customers to ensure they are getting the most value from our support services
  • Maintain full knowledge of the school’s product line and fully explain enrollment offerings and process student enrollments
  • Recruit, hire, and train staff. Build and lead team-focused, results-oriented student support staff
  • Review student engagement throughout their enrollment cycle
  • Provide business leadership recommendations to address feedback from the voice of the customer
  • Collaborate cross-functionally with other departments to develop strategies that ensure a positive student experience and increase retention rates
  • Manage seasonal loyalty program.
  • Ensure that all re-enrollment operations are in accordance with all regulatory agencies, including but not limited to; NCAA, UC a-g, WASC, and Advanced Ed, along with the Company’s policies and procedures
What you need:
  • Bachelor’s degree
  • 5 years of experience in customer experience and retention management within a similar industry
  • Must have a successful track record of collaborative leadership and managing others
  • Highly proficient skills in Microsoft Office products, CRM databases
  • Excellent follow-up skills with great attention to detail
  • Flexibility to work extended hours to resolve client needs after hours and weekends
  • Must have a successful track record of collaborative leadership
  • Ability to travel 5 - 10%
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