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Head of Operations

School: BASIS Independent Schools
Location: San Jose, CA
Date Opened: Jul 9, 2024
Job ID: 6742

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BASIS Independent Schools, a subsidiary of Spring Education Group, is a national network of PreK-12 private, secular schools that educate students to the highest international levels. Our ten campuses, located in some of the most bustling, dynamic metropolitan areas in the country, are part of the BASIS Curriculum Schools global network. We believe in setting a higher standard for students and promoting self-reliance and accountability in a culture where hard work is celebrated, and intellectual pursuits result in extraordinary outcomes.

BASIS Independent Silicon Valley Upper is seeking qualified candidates for a Head of Operations!

What We're Looking For

The Head of Operations is charged with the comprehensive responsibility for all business functions of the school and ensuring its financial and academic success through strong partnership with the Head of School. The Head of Operations is accountable for helping to build and maintain a culture of teamwork and support among the staff and enabling the faculty to deliver outstanding classroom instruction while meeting annual budgetary targets. He or she manages the school facilities and information technology infrastructure, oversees all outside services and procurement, and provides on-site human resources management. The Head of Operations also works closely with the academic team to ensure high standards of customer service for our parents.

Your Primary Responsibilities

  • Acts as the business leader of the school, responsible for day to day operation of its facility and services, its culture and sense of community, and its customer service centered approach

Financial Management

  • Performs budget management in conjunction with the central Finance department including bookkeeping and inventory; tuition and fee collection; purchasing, procurement and contract execution

  • Develops RFPs for new services and manages existing contracts and relationships for all services and supplies including student meals, student transportation, facilities maintenance, cleaning and security; classroom materials; and administrative supplies.

  • Collaborates on creation of robust auxiliary and summer programs, oversees their budget creation, and ensures associated revenue targets are met

Human Resources

  • Serves as a consultant to all staff and faculty in matters of human resources and manages all associated on-site functions including payroll review, hiring & onboarding, leave coordination, performance management documentation, terminations etc.

  • Coordinates with central Human Resources department on employee related needs and matters

Facility & IT Management

  • Oversees the physical operation of the school facility including maintenance, repairs and renovations; safety and security; waste management and janitorial; supply procurement

  • Manages technology infrastructure and systems (with the help of on- and off-site support at all levels) including the school's data network, laptop and tablet devices, CCTV and VOIP systems, access controls, and classroom display technologies

  • Develops, maintains and reports all required environmental, health, safety and maintenance standards required by law and/or central policy

Staff Leadership

  • Oversees the activities of the Facility Manager, Directors of Operations and Auxiliary Programs, information technology and safety coordinators, and meets regularly with them to ensure quality of infrastructure and services

  • Provides strong leadership and direction and maintains high morale

School & Workplace Community

  • Ensures an environment in which a world-class academic program can be achieved through a school climate that is supportive and high morale

  • Conducts regular meetings with staff to exchange information and ideas

  • Ensures that the students and faculty needs are met promptly and within budget through a strong working relationship with the Head of School

Enrollment & Admissions

  • Works collaboratively and proactively with the admissions team by providing logistical support for prospective information meetings, family meetings, and select community events to ensure that the school meets annual recruitment goals

  • Works collaboratively with the marketing team to ensure proper brand and marketing efforts are facilitated in the school and within the community

Key Competencies

  • Demonstrated knowledge of management principles and practices with the ability to act analytically and strategically to quickly solve problems

  • Sound understanding of basic finance and accounting practices and principles

  • Ability to promote teamwork and a proven record of strong leadership

  • Excellent computer skills; ability to learn and effectively utilize software tools including purchasing, financial, contract management and ticketing software in addition to a strong working knowledge of Excel.

  • Excellent negotiating skills

  • Excellent interpersonal and customer service skills and a collaborative management style

  • Exemplary organizational skills; ability to establish and manage multiple priorities; ability to work under pressure

  • Excellent attention to detail and accuracy

  • Strong communication skills, both oral and written

  • Desire to work in a role and environment serving children

  • Ability to exercise excellent judgment and decision making

  • Ability to work independently with diverse constituents while maintaining high professional standards

  • Willingness to be hands-on in order to ensure that school operational needs are met

  • Patience, flexibility and a sense of humor

  • Highly motivated, entrepreneurial, and creative

Position Qualifications

  • Bachelor's Degree in finance, business administration or similar; Masters preferred

  • 5-7 years' experience in facilities, operations, hospitality management or similar

  • Candidates must have the ability to obtain a fingerprint clearance card.


BASIS Independent Schools offers a comprehensive benefits package which includes:

  • Competitive salary dependent on education and experience.

  • Career growth opportunities focused on continuous learning, mentorship, and professional advancement across our network of schools.

  • Retirement options through which eligible participants may receive a 50% Company match for the first 10% of employee earnings deferred.

  • Three PPO medical plans to choose from, as well as dental and vision insurance.

  • An FSA option that allows for pre-tax dollars to cover medical, dependent care, and transit.

  • Student tuition remission for your children to attend our schools.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively "Company") is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination.

Other details

  • Pay Type: Salary
  • Employment Indicator: Full Time
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