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Admissions Services Representative

Category: School Administration
School: Spring Education Group
Location:
Date Opened: Sep 16, 2022
Job ID: 15321

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Description

Position Summary: 

This individual will support all aspects of the student admissions process for a set of Spring Education Group campuses.  The Admissions Services Representative will be responsible for quality customer service, and ensuring high success/application rates.

Duties & Responsibilities:

  • Responds immediately and effectively to inbound phone, web, and event inquiries such that optimal tours are scheduled from each source in line with Spring Education Group benchmarks.
  • Oversees the process of following up on all inquiries and tour activity by phone and email, prioritizing follow-up in such a way that optimal success rates are achieved.
  • Answer phone inquiries from parents, and campus administration, and support parents with questions regarding enrollment, programs, fees, and any other inquiries as they arise.
  • Manage multiple calendars across many campus locations.
  • Organize, prioritize, and perform large volumes of data entry in the student database.
  • Handle confidential and non-routine information in a sensitive and professional manner.
  • Escalate parent and enrollment concerns to supervisor.
  • Coordinates in collaboration with the Home Office marketing team to ensure that all campaigns have the expected level of follow-through and results.
  • Attends, when possible, community marketing events for assigned campuses, and assists in coordinating additional staffing for all promotional / marketing events as needed.
  • Provide on-campus support for the Office Administrators in their absence or during other seasonal periods of heavy workload.
  • Assist with special projects as requested by the Supervisor of Admissions Services.

Competencies: 

  • Superior customer service
  • Oral and written communication
  • Public relations
  • Organization skills, multitasking, and prioritization 
  • Interpersonal skills, friendly and outgoing 

    Team player and able to work independently

 

Skills/Knowledge/Education:

  • Some experience in admissions, enrollment, or equivalent preferred 
  • General computer skills
  • Microsoft Office proficiency particularly Excel and Word
  • Salesforce or NetSuite experience preferred
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