ECE Senior Admissions Coordinator
The ECE Senior Admissions Coordinator reports to the ECE Admissions Director
While performing all Admissions Coordinator duties as assigned, the ECE Senior Admissions
Coordinator is responsible for providing administrative support to ECE Director of Admissions via
a range of tasks related to communication and organization, including hiring, training, counseling
and guiding all ECE call center admissions coordinators to respond to phone and web-based
inquiries while providing constructive feedback and coaching. Other responsibilities include
completing weekly and monthly operational reports analyzing data for continued call center
improvement; act as a liaison between school administrative staff and admissions call center as
needed. ECE Senior Admissions Coordinator must have a deep understanding of company’s
mission and goals.
Provide administrative support in communication and organization as needed.
Support in hiring and training of ECE Admissions Coordinators to include process and
procedures for specific situations up to an including data entry, documentation,
communication with the school administrative teams and the admissions coordinators.
Assist in continuous improvement of the call center by listening to weekly calls, giving
constructive feedback and follow-through with next steps to strengthen individual
admissions coordinators’ conversations following company policies.
Prepare weekly and monthly reports analyzing call center data to gain an understanding of
clear expectations and improve call center performance.
Essential Skills & Experience
Bachelor’s degree or equivalent combination of education and experience in Education or
ECE school administration experience required
At least 1 year experience as a Spring Education Group Admissions Coordinator required
Proven understanding of Spring Education Group Preschool instruction and curriculum
Acute understanding of parents’ needs and industry competitors
Desire to continuously improve systems and communication
Passion for helping people, skilled in persuading others and a strong interest in sales
Strong understanding of a customer obsessed culture required
Exceptional written and verbal communication skills is a must
Strong organizational skills and excellent attention to detail
Proficient in Microsoft Word and Excel; NetSuite a plus
Exhibits strong leadership, conflict resolution, interpersonal and communication skills